All prices are listed in USD.

We work to ship as fast as possible. Typical processing time is 2–4 business days. After shipment, please allow 5–7 business days for delivery. Tracking updates in real time. If you don’t receive a tracking number after 7 business days, email us at sales@boxflipz.com.

We stand by our products. If you purchased a box with a guaranteed quantity and didn’t receive that number of items, our team will address it. Otherwise, boxes are sold “as is”—there’s no perfect box for everyone, but we aim for real value in every shipment.

Sealed mystery boxes ship directly from the distribution center and are unmanifested. That means contents are unsearched and quantities can vary. We cannot guarantee specific outcomes on sealed boxes.

Yes—orders can be cancelled with no penalty before they ship.

Reply to your order confirmation email and let us know the correct address, then email sales@boxflipz.com. If the order hasn’t shipped yet, we’ll update it for you. Once shipped, address changes might not be possible.

Absolutely—email us at sales@boxflipz.com or use the chat on our website during business hours. If your message is about an order, please include your order number for the fastest help.